South African Refund & Returns Policy Template

(Aligned with the South African Consumer Protection Act - CPA)

Refund & Returns Policy

1. 7-Day "Cooling-Off" Period & Returns Window In accordance with the South African Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA), you have the right to cancel your purchase within 7 days of receiving your items for a refund, provided:

• Items are unused, unworn, and in their original packaging with tags intact.

• Proof of purchase (order number or invoice) is provided.

Return requests made after 7 days up to 14 days will be eligible for store credit or exchange only.

2. Return Shipping Costs

• Customers are responsible for paying their own return shipping fees unless the return is due to an error on our part or a defective product.

• We recommend using a trackable courier service, as we cannot be held responsible for items lost in transit back to us.

3. Defective or Damaged Products If you receive a defective or damaged item, please report it within 6 months of delivery in accordance with statutory CPA guidelines. Contact customersupport@etmaisonspoel.com with photos and a description of the defect. We will arrange a courier collection at our expense and provide a replacement, repair, or full refund.

4. Refund Process Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed back to your original payment method (EFT, PayFast, Yoco, Ozow) within 5–10 business days.